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Small Encyclopedia of BPO Technical Terms Powered by UCC
Clarified BPO terms for everyone.
Read moreTag: customer_support
5 Simple Tips for Efficient Work in Home Office
As home office work becomes more widespread and accepted, more and more of us are realizing that at home there are at least as many potentially distracting factors as in the office, only at most other types.
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“This Sector Was Strong and Sustainable Even During the Pandemic”
Local report by Debrecen Television about the certification ceremony of DBSC Roundtable.
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Native Professionals from All Over the World
Article for those who want to know in three minutes what are the cornerstones of an international contact center’s everyday work.
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“Holding International Conferences are Invaluable”
Following this years’s Five9 CX Summit, we had a brief conversation with Scott Kolman, Senior Vice President Marketing at Five9.
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New Webinar After the CX Summit – United Call Centers in the Five9 Executive Spotlight Series
We are invited to Five9 Executive Spotlight on 16 September. See our article for more information!
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Payments Over the Phone With Maximum Security and Speed
Agent Release, Paytia’s brand new product has arrived! The new platform offers the fastest speed on secure telephone card payments’ market, and is available now to United Call Centers’ partners.
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Where Reimagined Meets Realized – Five9 CX Summit 2021
On 1st and 2nd of September it’s CX Summit 2021, presented by Five9, with focus on the transformation of the contact centers through the evolution of digital channels. We’ll be there!
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Hybrid Chatbots and EVs from A Coruña to Trondheim
How can a contact center help to reduce your ecological footprint? Our case study will look at the relationship between sustainability, technological development and customer service.
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5+1 Reasons Why Omni-channel Customer Service is Important
If you use all opportunities, you provide a so-called „omni-channel” solution, which opens every communication channel for your customers.
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